Refund and Returns Policy

At Caboki, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Policy:

1. 15-Day Money-Back Guarantee: We offer a 15-day money-back guarantee on all Caboki products. If you are not satisfied with your purchase for any reason, you may return it within 15 days from the date of purchase for a full refund.

2. Refund Process: To initiate a refund, please contact our customer service team at customer-service@caboki-int.com within 15 days of your purchase. Our team will provide you with further instructions on returning the product and processing your refund.

3. Refund Eligibility: To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

4. Refund Timeline: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

Returns Policy:

1. Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately at customer-service@caboki-int.com with details and photos of the product. We will arrange for a replacement or refund as per your preference.

2. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Return Address: Please contact our customer service team at customer-service@caboki-int.com to obtain the correct return address for your location.

Contact Us:

If you have any questions regarding our refund and returns policy, please contact us at customer-service@caboki-int.com. Our customer service team is available to assist you and ensure your satisfaction.

Exchanges:

At this time, we do not offer exchanges for Hair Fibers. If you wish to try a different shade or product, we recommend placing a new order.

Please note that this Refund Policy is subject to change without prior notice. We encourage you to review the policy on our website before making any purchases. For any further inquiries or assistance regarding refunds, please contact our customer support team.

Thank you for choosing Hair Fibers. We appreciate your understanding and cooperation in adhering to this Refund Policy.